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Care coordination

Medical Visit Support

Your Care Manager helps coordinate medical appointments and specialists, supports scheduling, follows up after visits, and makes sure your care team is communicating about your care plan.

Medical Visit Support

What Is Medical Visit Support?

Medical visit support is care coordination delivered by your Care Manager. If you see multiple providers, have a complex care plan, or struggle to navigate referrals and appointments, your Care Manager is the person who keeps everything connected.

We coordinate across your care team, help with referrals between specialists, support appointment scheduling, follow up with providers after visits, and translate medical information into clear action items so you know what to do next.

What's Included

  • Care coordination across your primary care, specialists, and other providers
  • Help coordinating referrals between specialists through your health plan
  • Support scheduling medical appointments with your providers
  • Follow-up with providers after visits to confirm next steps
  • Translating medical information into clear action items for you
  • Advocacy during transitions of care, such as hospital to home
  • Communication and support in EN, ES, and ZH

Quick Info

Service Type: Care coordination
Check-Ins: Ongoing, based on your care plan
Plans: Medi-Cal via Anthem Blue Cross or Kaiser Permanente
Delivery: Phone, in-person, or telehealth
Languages: EN, ES, ZH
Get Started
Who It's For

Is Medical Visit Support Right for You?

Medi-Cal members enrolled in ECM who need help navigating medical appointments, multiple providers, or complex care plans.

Multiple Providers

Members seeing several doctors or specialists who need someone to help the care team work together.

Complex Care Plans

Members managing chronic conditions, medications, and multiple appointments who want a single point of contact.

Transitions of Care

Members recently discharged from the hospital or moving between levels of care who need help staying on track.

Getting Started

How to Get Medical Visit Support

1

Confirm ECM Eligibility

Contact Anthem Blue Cross or Kaiser Permanente to confirm you qualify for Enhanced Care Management.

2

Meet Your Care Manager

Your dedicated Care Manager reviews your current providers, appointments, and care plan with you.

3

Coordination Begins

Your Care Manager coordinates referrals, helps schedule appointments, and follows up after every visit.

FAQ

Frequently Asked Questions

What does medical visit support include?
Your Care Manager coordinates care across your providers, helps with referrals between specialists, supports appointment scheduling, follows up with providers after visits, translates medical information into clear action items, and advocates for you during transitions of care.
Do you attend appointments with me?
Most of the support happens between visits — we coordinate scheduling, communicate with your care team, and follow up afterward to make sure the plan is clear and next steps happen. When it is appropriate for your needs, your Care Manager may also accompany you to a critical appointment as part of your care plan.
Can my Care Manager contact my doctor?
Yes. With your consent, your Care Manager can communicate with your providers and health plan to coordinate referrals, appointments, and follow-up on your behalf.
How often will I meet with my Care Manager?
It depends on your care plan. Some members connect with their Care Manager weekly, others every few weeks. Check-ins can happen by phone, in person, or telehealth, based on what works for you.

Ready to Meet Your Care Manager?

If you're a Medi-Cal member with Anthem Blue Cross or Kaiser Permanente, check your eligibility and get paired with a dedicated Care Manager.