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Care coordination

Medical Visit Support

Your Care Manager helps coordinate medical appointments and specialists, supports scheduling, follows up after visits, and makes sure your care team is communicating about your care plan.

Medical Visit Support

What Is Medical Visit Support?

Medical visit support is care coordination delivered by your Care Manager. If you see multiple providers, have a complex care plan, or struggle to navigate referrals and appointments, your Care Manager is the person who keeps everything connected.

We coordinate across your care team, help with referrals between specialists, support appointment scheduling, follow up with providers after visits, and translate medical information into clear action items so you know what to do next.

What's Included

  • Care coordination across your primary care, specialists, and other providers
  • Help coordinating referrals between specialists through your health plan
  • Support scheduling medical appointments with your providers
  • Follow-up with providers after visits to confirm next steps
  • Translating medical information into clear action items for you
  • Advocacy during transitions of care, such as hospital to home
  • Communication and support in EN, ES, and ZH

Quick Info

Service Type: Care coordination
Check-Ins: Ongoing, based on your care plan
Plans: Medi-Cal via Anthem Blue Cross or Kaiser Permanente
Delivery: Phone, in-person, or telehealth
Languages: EN, ES, ZH
Get Started
Who It's For

Who Can Benefit?

Our programs serve individuals at every stage of their mental health journey.

Low-Income Individuals

People who qualify for government assistance but need help with the application process.

Seniors & Disabled

Older adults and individuals with disabilities seeking SSI, Medi-Cal, or other support programs.

Immigrants & Refugees

Newcomers who need help understanding available benefits and navigating language barriers.

Getting Started

How to Get Started

1

Confirm ECM Eligibility

Contact Anthem Blue Cross or Kaiser Permanente to confirm you qualify for Enhanced Care Management.

2

Meet Your Care Manager

Your dedicated Care Manager reviews your current providers, appointments, and care plan with you.

3

Coordination Begins

Your Care Manager coordinates referrals, helps schedule appointments, and follows up after every visit.

FAQ

Frequently Asked Questions

What does medical visit support include?
Your Care Manager coordinates care across your providers, helps with referrals between specialists, supports appointment scheduling, follows up with providers after visits, translates medical information into clear action items, and advocates for you during transitions of care.
Do you attend appointments with me?
No, this is not companion support. Your Care Manager does not attend appointments with you. Instead, we coordinate scheduling, communicate with your care team, and follow up afterward to make sure the plan is clear and next steps happen.
Can my Care Manager contact my doctor?
Yes. With your consent, your Care Manager can communicate with your providers and health plan to coordinate referrals, appointments, and follow-up on your behalf.
How often will I meet with my Care Manager?
It depends on your care plan. Some members connect with their Care Manager weekly, others every few weeks. Check-ins can happen by phone, in person, or telehealth, based on what works for you.
Does Dignity ADHC ECM drive me to my appointments directly?
No. We don't operate vehicles and we don't provide companion support. Your Care Manager helps you access the non-emergency medical transportation benefit that your Medi-Cal managed care plan offers.
Which Medi-Cal plans can I use this with?
We work with Anthem Blue Cross and Kaiser Permanente Medi-Cal members who are enrolled in Enhanced Care Management (ECM).
What types of appointments qualify for transportation?
The benefit is designed for medical appointments, including primary care, specialist visits, and ongoing treatment. Your Care Manager can confirm what your specific plan covers.
How soon should I tell my Care Manager about an upcoming appointment?
Let your Care Manager know as soon as the appointment is scheduled. Setting up transportation ahead of time helps make sure everything is in place when you need it.
What documents do I need to bring?
Typically you will need a valid ID, proof of income, proof of residency, and Social Security information. When you schedule your appointment, we will provide a complete checklist based on the specific benefits you are applying for.
How long does it take to get approved for benefits?
Processing times vary by program. CalFresh applications are typically processed within 30 days, while Medi-Cal may take 45 days. SSI applications can take 3-6 months. We will keep you updated on the status of your applications throughout the process.

Ready to Meet Your Care Manager?

If you're a Medi-Cal member with Anthem Blue Cross or Kaiser Permanente, check your eligibility and get paired with a dedicated Care Manager.