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Transportation

Medical Appointment Transportation

We set you up with transportation to your medical appointments through your Medi-Cal plan benefit. Your Care Manager helps coordinate the rides you qualify for.

Medical Appointment Transportation

How Transportation Support Works

As part of your Enhanced Care Management plan, your Care Manager helps you use the non-emergency medical transportation benefit that is already available through your Medi-Cal managed care plan. We don't operate vehicles or provide rides directly — what we do is make sure the transportation benefit you're entitled to is actually set up and working for you.

Missing medical appointments because of transportation is one of the most common barriers our members tell us about. Your Care Manager coordinates with your plan so you can get where you need to go.

What Your Care Manager Helps With

  • Setting you up with your plan's non-emergency medical transportation benefit
  • Coordinating rides to medical appointments through your insurance
  • Explaining how the benefit works and what vehicles are available
  • Helping schedule recurring rides for ongoing treatment
  • Troubleshooting when something doesn't go as expected

Quick Info

Coordinated by: Your Care Manager
Booking: Through your Medi-Cal plan benefit
Eligibility: Medi-Cal members in ECM
Counties: LA, Orange, San Bernardino, Riverside
Languages: EN, ES, ZH
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Who It's For

Who Can Use Our Rides?

Our transportation service is designed for individuals who face barriers to getting to medical appointments.

Medi-Cal Members in ECM

Anthem Blue Cross and Kaiser Permanente Medi-Cal members enrolled in Enhanced Care Management.

Members With Complex Needs

Members who struggle to reliably get to their medical appointments due to health or social barriers.

Members in Our Four Counties

Members living in Los Angeles, Orange, San Bernardino, or Riverside County.

Getting Started

How to Book a Ride

1

Talk to Your Care Manager

Let your Care Manager know about the upcoming medical appointment you need transportation for.

2

Benefit Set-Up

Your Care Manager helps set you up with your plan's transportation benefit and explains what to expect.

3

Attend Your Appointment

Use the plan-provided ride to get to and from your medical visit.

FAQ

Frequently Asked Questions

Does Dignity ADHC ECM drive me to my appointments directly?
No. We don't operate vehicles or provide rides directly. Your Care Manager helps you access the non-emergency medical transportation benefit that your Medi-Cal managed care plan offers.
Which Medi-Cal plans can I use this with?
We work with Anthem Blue Cross and Kaiser Permanente Medi-Cal members who are enrolled in Enhanced Care Management (ECM).
What types of appointments qualify for transportation?
The benefit is designed for medical appointments, including primary care, specialist visits, and ongoing treatment. Your Care Manager can confirm what your specific plan covers.
How soon should I tell my Care Manager about an upcoming appointment?
Let your Care Manager know as soon as the appointment is scheduled. Setting up transportation ahead of time helps make sure everything is in place when you need it.

Ready to Meet Your Care Manager?

If you're a Medi-Cal member with Anthem Blue Cross or Kaiser Permanente, check your eligibility and get paired with a dedicated Care Manager.