Your Care Manager provides closed-loop referrals to community and social support services that address social determinants of health — housing, food, behavioral health, transportation, utilities, and more. If you are in crisis, please call or text 988 for the Suicide & Crisis Lifeline.
Dignity ADHC ECM does not provide crisis intervention, a hotline, or suicide prevention services directly. Our Care Managers connect you to community and social support services that address the everyday factors impacting your health — such as housing, food, utilities, transportation, and behavioral health — through licensed community partners and public resources.
We use closed-loop referrals, which means your Care Manager confirms that each referral actually took place and that you received the services you were referred to. If you are experiencing a mental health crisis, your Care Manager will also connect you to the national 988 Suicide & Crisis Lifeline or your county crisis team, which are delivered by licensed community partners.
Medi-Cal members enrolled in Enhanced Care Management with complex social needs.
Members who need help with housing, food, utilities, transportation, or other social determinants of health.
Members who want help connecting to licensed behavioral health providers or community crisis resources.
Family members and caregivers seeking resources on behalf of an ECM-enrolled member.
Contact Anthem Blue Cross or Kaiser Permanente to confirm you qualify for Enhanced Care Management.
Your Care Manager reviews your social determinants of health and identifies the community resources that fit your needs.
Your Care Manager makes warm referrals to community partners, follows up, and confirms you received services.
If you're a Medi-Cal member with Anthem Blue Cross or Kaiser Permanente, check your eligibility and get paired with a dedicated Care Manager.
