Privacy Policy

Last Updated: January 15, 2026

Dignity ADHC ECM ("we", "us", or "our") is committed to protecting the privacy and confidentiality of every individual we serve. This Privacy Policy describes the information we collect, how we use and disclose it, and the choices you have regarding your information. We comply with the Health Insurance Portability and Accountability Act (HIPAA), the California Consumer Privacy Act (CCPA), and all applicable state and federal privacy laws.

1. Information We Collect

We collect information necessary to provide you with safe, high-quality care and community services. The types of information we may collect include:

• Personal Information: Name, date of birth, address, phone number, email, emergency contact details, and government-issued identification numbers.
• Health Information: Medical history, mental health records, treatment plans, medications, and notes from your care providers.
• Insurance and Financial Information: Medi-Cal or other insurance details, billing information, and income documentation for eligibility verification.
• Demographic Information: Preferred language, ethnicity, household composition, and referral source (only when voluntarily provided).
• Website Information: IP address, browser type, pages visited, and cookies when you use our website.

2. How We Use Your Information

We use your information only for legitimate purposes directly related to your care and our operations, including:

• Delivering Enhanced Care Management (ECM) services, including care coordination, whole-person care planning, and community referrals.
• Coordinating care with providers, specialists, and partner agencies.
• Verifying eligibility for programs such as Medi-Cal ECM and ADHC.
• Processing billing and insurance claims.
• Communicating with you about appointments, services, and program updates.
• Complying with legal, regulatory, and reporting obligations.
• Improving our programs through aggregated, de-identified analysis.

3. How We Share Your Information

We never sell your personal or health information. We may share your information only in limited circumstances:

• With your consent: When you authorize us to share information with family members, other providers, or community partners.
• For treatment: With other health care providers involved in your care.
• For payment: With insurance plans, Medi-Cal, and billing partners.
• For operations: With vetted business associates (such as IT or auditing firms) who sign HIPAA Business Associate Agreements.
• As required by law: In cases of court orders, mandated reporting, or public-health emergencies.

4. Your Rights

You have the following rights regarding your personal and health information:

• Right to Access: Request a copy of the records we hold about you.
• Right to Amend: Ask us to correct information you believe is inaccurate.
• Right to Restrict: Request limits on how we use or share your information.
• Right to Confidential Communication: Ask us to contact you through a specific method or location.
• Right to an Accounting of Disclosures: Receive a list of certain disclosures we have made.
• Right to File a Complaint: Contact us or the U.S. Department of Health and Human Services if you believe your rights have been violated.

5. How We Protect Your Information

We implement physical, administrative, and technical safeguards to protect your information, including encrypted storage, restricted access controls, HIPAA-compliant electronic health records, staff training, and secure telehealth platforms. We review our security practices regularly and respond promptly to any suspected breach.

6. Cookies and Website Analytics

Our website uses minimal cookies to improve your browsing experience and to help us understand how visitors use the site. We do not use cookies to collect sensitive personal or health information. You can control cookies through your browser settings at any time.

7. Children's Privacy

Our services are available to minors only with the consent of a parent or legal guardian. We collect information from children only when it is directly necessary for providing care, and we protect that information with the same care as adult records.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or applicable laws. The updated policy will always be posted on this page with a revised "Last Updated" date. For material changes, we will provide additional notice through our regular communication channels.

9. Language Assistance / Interpreter Services

Dignity ADHC ECM provides free language assistance services to members and individuals who have limited English proficiency. You have the right to receive communications in your preferred language. Interpreter services are available at no cost in English, Spanish (Español), and Chinese (中文). To request an interpreter or translated materials, please contact us at (909) 969-7371 or info@dignityadhcecm.com.

We do not require you to use a family member or friend as an interpreter for important decisions about your care.

10. Grievance and Appeal Process

You have the right to file a grievance or appeal if you are dissatisfied with any aspect of your Enhanced Care Management services. To file a grievance:

• Contact your Medi-Cal health plan directly — Anthem Blue Cross or Kaiser Permanente — to file a formal grievance or appeal related to ECM services or health plan decisions.
• Contact us at (909) 969-7371 or info@dignityadhcecm.com to raise a concern about your care coordination. We will respond within 5 business days.
• Contact DHCS — you may also contact the California Department of Health Care Services (DHCS) or the Department of Managed Health Care (DMHC) if you feel your rights have not been upheld.

We are committed to resolving all concerns promptly and fairly. Filing a grievance will not affect your eligibility for services or result in any retaliation.