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Food Assistance

Food Referrals & Medically Tailored Meals

Good nutrition is part of whole-person care. Your Care Manager connects you with medically tailored meals, food banks, CalFresh/EBT support, and nutrition programs, then follows up to make sure the help actually reached you.

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Food Referrals & Medically Tailored Meals

What Are Food Referrals?

Food insecurity and chronic illness are deeply connected. Your Care Manager listens to your situation and connects you with the right food resources — medically tailored meal programs designed for conditions like diabetes, heart disease, and kidney disease, plus food banks, community pantries, CalFresh/EBT enrollment support, and nutrition counseling referrals.

Because we use closed-loop referrals, we do not simply hand you a phone number and walk away. Your Care Manager follows up with you — and with the partner program — to confirm that the food support actually reached you and is meeting your needs.

What's Included

  • Medically tailored meal program referrals
  • Food bank and community pantry connections
  • CalFresh/EBT application support
  • Nutrition-focused community programs
  • Delivery coordination for homebound members
  • Closed-loop follow-up to confirm food support is in place

Quick Info

Coordinated by: Your Care Manager
Referral type: Closed-loop
Eligibility: Medi-Cal members in ECM
Counties: LA, Orange, San Bernardino, Riverside
Languages: EN, ES, ZH
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Who It's For

Who Can Benefit?

Our programs serve individuals at every stage of their mental health journey.

Low-Income Individuals

People who qualify for government assistance but need help with the application process.

Seniors & Disabled

Older adults and individuals with disabilities seeking SSI, Medi-Cal, or other support programs.

Immigrants & Refugees

Newcomers who need help understanding available benefits and navigating language barriers.

Getting Started

How to Get Started

1

Confirm ECM Eligibility

Contact Anthem Blue Cross or Kaiser Permanente to confirm you qualify for Enhanced Care Management.

2

Meet Your Care Manager

Your dedicated Care Manager reviews your current providers, appointments, and care plan with you.

3

Coordination Begins

Your Care Manager coordinates referrals, helps schedule appointments, and follows up after every visit.

FAQ

Frequently Asked Questions

What does medical visit support include?
Your Care Manager coordinates care across your providers, helps with referrals between specialists, supports appointment scheduling, follows up with providers after visits, translates medical information into clear action items, and advocates for you during transitions of care.
Do you attend appointments with me?
No, this is not companion support. Your Care Manager does not attend appointments with you. Instead, we coordinate scheduling, communicate with your care team, and follow up afterward to make sure the plan is clear and next steps happen.
Can my Care Manager contact my doctor?
Yes. With your consent, your Care Manager can communicate with your providers and health plan to coordinate referrals, appointments, and follow-up on your behalf.
How often will I meet with my Care Manager?
It depends on your care plan. Some members connect with their Care Manager weekly, others every few weeks. Check-ins can happen by phone, in person, or telehealth, based on what works for you.
Does Dignity ADHC ECM drive me to my appointments directly?
No. We don't operate vehicles and we don't provide companion support. Your Care Manager helps you access the non-emergency medical transportation benefit that your Medi-Cal managed care plan offers.
Which Medi-Cal plans can I use this with?
We work with Anthem Blue Cross and Kaiser Permanente Medi-Cal members who are enrolled in Enhanced Care Management (ECM).
What types of appointments qualify for transportation?
The benefit is designed for medical appointments, including primary care, specialist visits, and ongoing treatment. Your Care Manager can confirm what your specific plan covers.
How soon should I tell my Care Manager about an upcoming appointment?
Let your Care Manager know as soon as the appointment is scheduled. Setting up transportation ahead of time helps make sure everything is in place when you need it.
What documents do I need to bring?
Typically you will need a valid ID, proof of income, proof of residency, and Social Security information. When you schedule your appointment, we will provide a complete checklist based on the specific benefits you are applying for.
How long does it take to get approved for benefits?
Processing times vary by program. CalFresh applications are typically processed within 30 days, while Medi-Cal may take 45 days. SSI applications can take 3-6 months. We will keep you updated on the status of your applications throughout the process.
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Medical Visit Support

Care coordination, help coordinating referrals, and support scheduling appointments with your providers.

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Guidance navigating housing resources and connections to programs suited to your circumstances.

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Community Resource Connections

Closed-loop referrals to trusted community and social support services that address the root of your needs.

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Ready to Meet Your Care Manager?

If you're a Medi-Cal member with Anthem Blue Cross or Kaiser Permanente, check your eligibility and get paired with a dedicated Care Manager.

Contact Us Call Now: (909) 969-7371